Terms & Conditions

Each plan lists the care checklist and organic inputs included for the selected garden size band (up to 30, 50 or 100 plants). Work outside the listed checklist — landscaping, structural work, pest treatments requiring chemical pesticides, or plants beyond your band — is quoted separately.

Plant counts are self-declared. If our gardener finds materially more plants than your band allows, we may ask you to upgrade before continuing service.

Visits are booked for a date and a time slot (morning, afternoon or evening). Slots are indicative windows, not exact arrival times. We confirm each visit in advance.

You may reschedule an upcoming visit from your account until it is marked in progress. Visits missed because the premises were inaccessible, or cancelled with less than 24 hours notice, are treated as delivered and are not refunded or carried forward.

Essential is charged per visit. Premium is billed monthly. Smart, Elite and Signature are billed upfront for the full cycle and renew automatically at the end of each cycle unless cancelled beforehand. All prices are in INR and inclusive of the inputs listed in the plan.

Payment is collected as agreed at the time of booking. Unpaid subscriptions may be paused until settled.

You can cancel or pause a subscription at any time from your account or by contacting support. Cancellation takes effect at the end of the current paid cycle; completed visits and applied inputs are not refundable. Pauses hold your remaining visits for up to 90 days.

Gift plants included with a plan are delivered during scheduled visits over the course of the cycle. Species and size depend on seasonal availability, and substitutions of similar value may be made. Unclaimed gift plants lapse when a subscription is cancelled.

You agree to provide safe access to the balcony, terrace or garden and to a water source during the booked slot. Please share gate codes or entry instructions in your booking notes. Our gardeners will not enter unattended premises unless you have arranged it with us.

Gardening outcomes depend on light, weather, soil, water quality and pre-existing plant condition. We follow good horticultural practice but cannot guarantee that any plant survives or flowers. Our liability for any claim is limited to the amount paid for the visit or cycle in which the issue arose. We are not liable for indirect or consequential loss, or for damage to pots, fixtures or property that were already unsound.

Signature subscribers receive priority replacement of eligible plants as described in the plan.

We collect your name, phone number, email and service address to schedule visits, assign a gardener and maintain your care history. We do not sell your data. Details are shared with the assigned gardener only to the extent needed to deliver the visit. You can request correction or deletion of your data by contacting us.

Referral rewards apply when a referred customer's first cycle is paid for. Rewards are non-transferable, hold no cash value, and may be withdrawn where we detect misuse or self-referral.

We may update these terms; the version you accepted at the time of subscribing continues to apply for your current cycle. Questions? Write to [email protected].